Is 24 Hours Too Long to Wait For a Reply?
Then not to worry. We respond to most emails within two hours.
If you have a question and call or email us during business hours, we usually respond within two hours. However, please allow us up to 24 hours before you follow up.
We don’t have Dell’s giant call centers in some foreign country so the person who contacts you from KC Computers is likely to be KC or one of our technicians, not a “customer service rep.”
You can contact us by phone but we tend to give faster response times by email and
most reliable is our
Rapid Response form below
. Either way, expect to hear from us within 24 hours and more than likely in two.
(
We all know email is not perfect and sometimes gets lost or intercepted by spam blockers. If you don’t hear from us in 24 hours – give us a call. You can assume we either didn’t get your email or our response got blocked. We never fail to reply within 24 hours. That’s our commitment to you!)
Use our
Rapid Response form below for your best response time.
For particular needs, please use the following email addresses:
And for phone or fax, use the following numbers:
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Voice:
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(585) 787-1760
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Toll Free:
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(888) 277-1760
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Fax:
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(585) 787-9933
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Mailing Address:
KC Computers
11
Corral Drive
Penfield
,
NY
14526
Office hours:
9am-5pm EST
, M-F
KC Computers:
The computer you want; the way you want it!