Is 24 Hours Too Long to Wait For a Reply?

Then not to worry. We respond to most emails within two hours.

If you have a question and call or email us during business hours, we usually respond within two hours. However, please allow us up to 24 hours before you follow up.

We don’t have Dell’s giant call centers in some foreign country so the person who contacts you from KC Computers is likely to be KC or one of our technicians, not a “customer service rep.”

You can contact us by phone but we tend to give faster response times by email and most reliable is our Rapid Response form below . Either way, expect to hear from us within 24 hours and more than likely in two.

 

( We all know email is not perfect and sometimes gets lost or intercepted by spam blockers. If you don’t hear from us in 24 hours – give us a call. You can assume we either didn’t get your email or our response got blocked. We never fail to reply within 24 hours. That’s our commitment to you!)

 

Use our Rapid Response form below for your best response time.

 

 

For particular needs, please use the following email addresses:

 

Questions about your Order	orders@kc-computers.com
Purchasing or Quotes	sales@kc-computers.com
Technical Support	support@kc-computers.com

 

And for phone or fax, use the following numbers:

Voice:	(585) 787-1760
Toll Free:	(888) 277-1760
Fax:	(585) 787-9933

Mailing Address:

  KC Computers
  11 Corral Drive
  Penfield , NY 14526

Office hours: 9am-5pm EST , M-F

 

KC Computers: The computer you want; the way you want it!